Certificate IV in Frontline Management
(BSB40807)
Supervisors, team leaders, customer service managers and project managers are often referred to as frontline managers.
The Certificate IV in Frontline Management is designed to build skills and knowledge across a broad range of management areas.
Who Should Attend - Frontline Management Courses
This training is suited to businesses across all industry sectors such as sales/trade/manufacturing/services/retail/admin and more. It is for those people who are currently managers/team leaders/supervisors or those who aspire to be so.
Frontline Management - Course Structure
Upskilled Frontline Management programs are delivered by Upskilled's expert trainers in 8 full one day workshops (1 day per month) combined with some out of class assessment and assignment work, where participants are involved in active discussion, networking, problem solving, and presentations related to building skills and experience in leading and managing staff.
Prerequisites
There are no formal prerequisites for this qualification
Recognition of Prior Learning (RPL)
Many individuals may already be competent in one or more of the Frontline Management competencies. RPL is available for each Unit of Competency based on relevant workplace experience, formal training or other expertise. Recognition will involve your submission of evidence in a portfolio form to be assessed by Upskilled’s assessors.
Assessment
Assessment is through participation in the 8 structured workshops as well as carrying out some workplace projects.
Inclusions
Upskilled Frontline Management courses include detailed learning materials, assessments and certification on successful completion. Morning and afternoon tea are also included in the course
Course Outline
The eight workshops will address the following 10 units of Competence from the National Business Services Training Package. All of these competencies must be successfully completed to gain the Certificate IV in Frontline Management
By clicking on each of the module links down below, open up a new window on the Australian Government's "National Training Information Service" website. Here you will find a detailed outline of the course content.
- BSBWOR404A Develop Work Priorities
- BSBOHS407A Monitor a safe workplace
- BSBMGT403A Implement continuous improvement
- BSBINM401A Implement workplace information system
- BSBCUS401A Coordinate implementation of customer service strategies
- BSBWRT401A Write Complex Documents
- BSBWOR402A Promote team effectiveness
- BSBMGT401A Show leadership in the workplace
- BSBMGT402A Implement operational plan
- BSBCMM401A Make a presentation
Funding and Investment Considerations
Upskilled's Certificate IV in Frontline Management has a course fee of $3890.
Upskilled has 2 payment options:
- A single upfront payment of the course fees will attract a 10% discount. Total upfront fee is therefore $3500.
- An enrolment fee of $490 upfront, and 8 x $425 paid prior to each module attendance (over 8-10 months). Total course fee over 12 months is therefore $3890.
Federal Government funding of $4000 is available to employers for the training of Certificate IV in Frontline Management for their employees. Refer to our Government Funding page for more information and to check your you're eligible.
Yes, you've read correctly, you as an employer sending your employee/s on Upskilled's Frontline Management course will only pay a maximum of $3890, however, upon course completion, you will have received $4000 from the government to cover the cost of training for each employee.
How to Enrol
- Fill out the eligibility form (click here)
- Upskilled will contact you within 5 working days to advise if you are eligible to receive the government funding of $4000.
All Upskilled courses are delivered and Certifications issued via an auspice partnership with: Outsource Services Pty Ltd, RTO No: 31560, ABN: 1208 285 0691